Privacy Policy

Information We Collect

When you use our website, place an order, or contact us, we may collect information such as your name, email address, shipping address, billing details, order information, support messages, and website usage data.

How We Use Your Information

We use your information to process orders, arrange shipping, provide customer support, respond to enquiries, improve our website, measure performance, and help prevent fraud or misuse of our store.

Payment Information

Payments are processed through secure third-party payment providers. VolcaNova Skin does not store your full credit card details on our website.

Cookies & Analytics

We use cookies, analytics, and similar technologies to understand website performance, improve the shopping experience, and measure marketing activity. You can adjust cookie settings through your browser.

Sharing Information

We may share necessary order and website information with trusted service providers such as payment processors, shipping partners, website platforms, analytics tools, and customer support tools. These services help us operate the store and fulfil customer orders.

Data Retention

We keep order, support, and website records for as long as needed to operate our business, meet legal or tax obligations, resolve disputes, and provide customer support.

Your Rights

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. You may contact us if you would like to make a privacy-related request.

Security

We take reasonable steps to protect customer information, but no online system can be guaranteed to be completely secure. Please contact us if you believe your information has been used without permission.

Contact Us

For privacy questions or requests, email us at support@volcanovaskin.com.