Refund Policy

30-Day Order Support

VolcaNova Skin provides 30-day order support for eligible issues related to purchases made through our store. If there is a problem with your order, contact us within 30 days of delivery with your order number and a short explanation of the issue. We will review your request and help with the appropriate next step where possible.

Product Brand & Store Relationship

Barubt is the product brand shown on the packaging. VolcaNova Skin is the online store that curates and sells the Barubt Alaska Volcano Pore Clay Stick. Refund, replacement, and order support requests for purchases made from VolcaNova Skin should be directed to VolcaNova Skin support.

Return Eligibility

Because this is a skincare and personal care product, please do not send back opened, used, or unsealed items unless our support team asks you to. For hygiene and safety reasons, we may request photos, packaging details, and your order number before approving a refund, replacement, or store credit.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@volcanovaskin.com. Please include your order number, a clear description of the issue, and photos of the product and packaging where possible.

Lost Packages

If your package appears to be lost in transit, contact us with your order number and tracking details. We will review the shipping information and help with the next steps where possible.

Eligible Refund, Replacement, Or Store Credit Requests

• Damaged item received
• Defective item received
• Wrong item shipped
• Package confirmed lost in transit
• Approved order issue reviewed by VolcaNova Skin support

Non-Refundable Situations

• Requests made more than 30 days after delivery
• Orders shipped to an incorrect address entered at checkout
• Products purchased from another seller, marketplace, or third-party website
• Items returned without first contacting VolcaNova Skin support
• Opened, used, or unsealed skincare items, unless otherwise approved by our support team
• Products damaged after delivery due to misuse, improper storage, or failure to follow usage instructions

Refund Processing

Approved refunds are returned to the original payment method where possible. Processing time may vary depending on your bank, payment provider, or card issuer.

How To Request Help

Email support@volcanovaskin.com with your order number, the email address used at checkout, and a short explanation of the issue. For damaged, defective, or incorrect items, include photos where possible.

Important Product Use Note

For external use only. Patch test before first use. Stop using the product if irritation occurs. Results and experience may vary by skin type. This product is a cosmetic skincare product and is not intended to diagnose, treat, cure, or prevent any disease or skin condition.