Frequently Asked Questions
Find answers about the Barubt Alaska Volcano Pore Clay Stick, how VolcaNova Skin sells it, shipping, returns, and order support.
Product Questions
Why does the packaging say Barubt?
Barubt is the product brand shown on the packaging. VolcaNova Skin is the online store that curates and sells this clay stick. You are purchasing the Barubt Alaska Volcano Pore Clay Stick through VolcaNova Skin.
What is the Barubt Alaska Volcano Pore Clay Stick?
It is a twist-up rinse-off clay stick from Barubt, available through VolcaNova Skin. It is made with clay, volcanic ash, and glycolic acid to help absorb excess oil, lift surface buildup, and support smoother-looking skin after rinsing.
What does the formula do?
Clay helps absorb excess sebum from oily areas like the nose, chin, forehead, and T-zone. Volcanic ash supports the clay routine, while glycolic acid helps with surface renewal for a smoother-looking post-rinse finish.
How do I use the clay stick?
Cleanse your face, glide the stick over oily areas like the nose, chin, forehead, and T-zone, leave on for 5–10 minutes depending on your skin type, then rinse thoroughly with water.
How often should I use it?
Start with 1–2 times per week and adjust based on your skin type and preference. If your skin is sensitive, start slowly.
Is it suitable for sensitive skin?
Everyone’s skin is different. Patch test before first use and stop using if irritation occurs. If you have very sensitive skin or a skin condition, consult a qualified professional before use.
Is this a medical skincare product?
No. This is a cosmetic skincare product for external use only. It is not intended to diagnose, treat, cure, or prevent any disease or skin condition.
Order & Shipping Questions
Where do you ship?
VolcaNova Skin ships to selected countries, including the United States, Canada, United Kingdom, Australia, and Singapore.
How long does shipping take?
Delivery time varies by country, carrier, customs clearance, and local delivery conditions. Please check our Shipping Policy for more details.
Do you offer free shipping?
Free shipping is available on eligible orders. Any shipping cost, if applicable, will be shown at checkout before payment is completed.
How do I track my order?
If tracking is available, tracking information will be sent to the email address used at checkout after your order has been processed and shipped.
Can I change my shipping address?
Contact us as soon as possible. If the order has already been processed or shipped, we may not be able to change the shipping address.
Returns & Support Questions
Can I return the product?
Due to the nature of skincare and personal care products, we generally cannot accept returns of opened, used, or unsealed items for hygiene and safety reasons.
What if my product arrives damaged or incorrect?
Contact us within 7 days of delivery at support@volcanovaskin.com. Include your order number, a clear description of the issue, and photos where possible.
How do I contact support?
You can contact us through the Contact page. Please include your order number if your message is related to an existing order.
Do skincare results vary?
Yes. Results and experience may vary depending on individual skin type, routine, environment, and product use.
We Are Here To Help
Contact us for order support, shipping questions, or product enquiries.